Warning: Billing info from My Verizon app vs. Verizon web.
location: imore.com - date: September 17, 2011
FYI: I got a text earlier in the week saying I'm approaching my message limit. My phone app showed I was not close to my 250 message limit. I called customer service and the guy said don't worry even though a text message from Verizon warned of this and the Verizon web site login showed the problem. He also said he's note the account. Today I log in see I'm over. I call *611 and the Verizon rep says I can't go by the phone app nor does she see the guy I spoke to on the 9th noting the account as I requested. I asked for a supervisor but was told none were available until later in the day. I took a screen shot of the My Verizon app and am tempted to report this to the my state's Public Service Commission because Verizon is probably over billing a lot of people if this app reports same for others.
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